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Managing Conflict

The Highfield e-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.  


Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour.


The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause. 

Support Group

Areas Covered

  •  What is workplace conflict?

  • Responses to conflict

  • Cultural differences

  • Different ego types

  • Breakdowns in communication

  • The behavioural cycle

  • The PEACE model

  • Conflict with customers

  • The HEAT technique

  • Patterns of behaviour

  • Distance zones

  • Physical conflict warning and danger zones

  • Impact factors

  • The BAP strategy

Colleagues Having Lunch

Target Audience

Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.


The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Colleagues Having Lunch

Booking Your Training

If you are booking a course for yourself then please enter your details that will be used to register you. If you are booking for someone else or booking several for a team simply pay for the amount of courses required and contact us via our contact page with the name, telephone number and email address of each learner.

  • Duration: 20 to 40 minutes

  • Assessment method: Multiple-choice questions

  • Certification: Highfield Qualifications Certificate

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